We offer a range of high-quality magnetic glassboards designed for offices, meeting rooms, classrooms, reception spaces, and other commercial interiors.

Yes. Our magnetic glassboards are designed to hold notes and papers when used with the correct magnets. Standard fridge magnets are generally not strong enough for glassboards, so we recommend using super-strength magnets made specifically for magnetic glassboards.

Use whiteboard or dry-erase markers only. We advise against using paint pens, correction fluid, adhesive tapes, or sharp objects on the writing surface.

Many of our glassboards are designed for flexible orientation, depending on the product and installation requirements.

Yes, they are suitable for indoor use in offices, meeting rooms, classrooms, reception areas, and similar interior spaces.

We currently deliver to selected areas across NSW, VIC, QLD and the ACT. Delivery availability depends on your suburb and freight zone.

Freight charges start from $35.00. Final shipping costs are calculated at checkout or confirmed before dispatch where required.

Standard delivery timeframes are typically 5 to 10 business days from dispatch. Delivery times may vary depending on your location, the product ordered, and carrier schedules.

No. We do not deliver to PO Box addresses.

No. We do not offer Authority to Leave (ATL). Someone must be available to receive the delivery.

Please include any relevant delivery instructions at checkout, such as access restrictions, loading dock details, business hours, stairs, lifts, or site requirements.

No. Delivery dates are estimates only and may be affected by peak periods, public holidays, weather events, or carrier delays.

Please inspect your order as soon as possible after delivery, including the packaging. If there is visible damage, take clear photos of:

• the outer packaging
  
• any labels
  
• the product damage

You must notify us within 48 hours of delivery so we can investigate and arrange an appropriate remedy.

Please email sales@designerpinboards.com.au with:

• your invoice or order confirmation
  
• a description of the issue
  
• clear photos of the problem

Photos are recommended for all claims and required for damage or fault-related claims.

To the extent permitted by law, we do not offer refunds or exchanges for change of mind or incorrect selections made when placing an order.

In limited circumstances, a return may be approved at our discretion. If approved:

• it must be requested and returned within 7 days of delivery
  
• the item must be unused, unassembled, and in original packaging
  
• the item must be in resaleable condition
  
• a 15% restocking fee applies
  
• return freight is the customer’s responsibility

Yes. Returns sent without prior approval may not be accepted and may be returned to the sender at the buyer’s expense.

Yes. Warranty coverage depends on the specific product and the terms that applied at the time of purchase. The manuals also note long writing-surface warranties on certain glassboard ranges, subject to conditions and exclusions.

Warranty claims may be declined where damage is caused by things such as:

• accident, abuse, or misuse
  
• scratches or damage caused during handling or installation
  
• over-tightening of fittings
  
• unsuitable cleaning chemicals
  
• impact damage
  
• leaning on the board or tray
  
• environmental placement issues such as strong direct sunlight or cold air discharge directly onto the board face

Please keep:

• your proof of purchase
  
• installation details, where available
  
• photos of the installed product
  
• photos of any issue or defect

Nothing in our policies excludes or limits your rights under the Australian Consumer Law. If a product has a major failure, you may be entitled to a refund or replacement, and compensation for other reasonably foreseeable loss or damage. If the failure is not major, you may be entitled to repair or replacement.

Use whiteboard or dry-erase markers only. We recommend light writing pressure and routine erasing for best performance.

No. Standard fridge magnets are usually too weak for magnetic glassboards. Use strong magnets made specifically for glassboards.

No. Users should not remove, remount, reposition, or alter the mounting system. If the board needs to be moved or checked, it should be handled by a qualified installer.

Stop using it immediately and arrange for inspection. The manuals say any looseness, rattling, unusual mounting noise, visible gap, crack, or chip should be treated as a stop use issue.

For everyday cleaning:

• erase with a whiteboard eraser or soft cloth
  
• wipe with a clean microfibre cloth
  
• for routine deeper cleaning, use a suitable whiteboard or glassboard cleaner as directed.

We recommend keeping the surface clean and dry, and erasing regularly for easiest maintenance.

Do not use:

• abrasive or powder cleaners
  
• scouring pads
  
• harsh or unknown solvents
  
• cleaners containing hydrofluoric acid or phosphoric acid

Some ammonia-heavy cleaners may leave a film that makes erasing harder.

Use an approved whiteboard or glassboard cleaning fluid and wipe with a soft cloth. Marker left on for several days may need extra cleaning, but do not use abrasives.

Do not scrub aggressively. Use an approved whiteboard cleaner on a cloth and wipe the area. If the mark remains, repeat once and then seek advice rather than using abrasive methods.

Avoid spraying cool fluid onto a board that is hot or in direct sunlight. It is generally better to apply cleaner to a cloth first unless the cleaner label specifically says otherwise.

Like any glass product, glassboards can crack or break if subjected to impact, misuse, thermal stress, or pressure. Common risks include impact, direct sun, cold air discharge, and leaning weight.

Stop use straight away if you notice:

• a crack or chip
• movement or looseness
• rattling or unusual noise
• visible mounting gaps
• damage after impact or a knock

The board should be isolated and assessed before being used again.

It should not be placed where strong direct sunlight heats the board for extended periods or where cold air from air conditioning blows directly onto the surface, as this may increase the risk of thermal stress.

If you have a question about your order, delivery, returns, warranty, or product care, please contact us at:

sales@designerpinboards.com.au